FREQUENTLY ASKED QUESTIONS
If you can't find your answer below, don't hesitate to email us at firstname.lastname@example.org or call us (385) 351-9334
Q. How do I track my package?
A. Once your order ships, you will receive an email with a link to track your package. Click on that link and get excited for your new best friend!
Q. How long will it take to receive my order?
A. We will ship your order within 3-5 business days at the longest (most orders go out much sooner than that). Once it ships it usually takes 5 - 7 business days to get to you (sometimes more, sometimes less), although we cannot guarantee when it will arrive as once it leaves our warehouse, it is out of our hands.
Q. How do I use a discount code?
A. During the first step of checkout, click where it says "Have a discount code? Click here" then put in your chosen code and click "Apply". Remember, you can only use one discount code at a time!
Q. How do I use my gift card or store credit?
A. On the second step of checkout, you will place the code in the Gift Card box and click "Apply."
Q. Can I use more than one discount code on an order?
A. Our system will only allow one discount code to be used on an order.
Q. How do I edit my cart?
A. Click on the cart icon at the top right-hand corner of the page. This will bring up a side bar with the contents of your cart. Click "edit" and make your adjustments. Please note: sometimes on an iPhone or iPad, you may not be able to see the whole word "edit" once you are in your cart, but you should see at least an "e" so just click on that!
Q. Who pays for the duty fees and/or taxes on international shipments?
A. Great question! Any duty fees and/or taxes that may be due upon receiving a package in a different country other than USA will be the responsibility of the customer.
Q. What countries are available to have orders shipped to?
A. Shipping to Canada, Australia, New Zealand, and United Kingdom is available for a $9.99 flat rate.
Q. How much are shipping rates?
A. All products will leave our warehouse within 3-5 business days. Express shipping is available for $7.99. Express shipping items will leave our warehouse within 24 hours. Pre-orders, pre-sales or other items that are noted on the listing may take longer to ship out. Any duty fees and/or taxes that may be due upon receiving a package in a different country will be the responsibility of the customer. Economy shipping is available for $5.99 and FREE over $50.
Q. Can I shop at your warehouse?
A. Unfortunately, because we are an online company with many orders being processed at once, we are not set up for browsing.
Q. Can I change my order?
A. Sorry–we are unable to make changes to an order once it is placed. However, we are happy to cancel an order if it has not been shipped yet.